Frequently Asked Questions

How do I make a booking?

You have several options, but the easiest and most cost efficient is to book online. Our secure website, is simple to navigate and you can book your chosen property in a matter of minutes. If you’re more comfortable talking to one of our friendly and knowledgeable staff members, you can call them on +61 3 5258 4100 and they’ll take care of all your booking needs and provide any information you require.

Do you accept 1-night bookings?

No. All bookings have a minimum stay requirement of 2 Nights. During the peak summer period, almost all properties may have a minimum of 7 nights.

With no credit card, how will I pay?

We can accept an EFT transfer to our bank account. For security purposes however, you will need a valid credit card at time of check-in. Just call our office on +61 3 5258 4100 to obtain our bank account details.

Do you accept Schoolies bookings?

Kerleys Coastal Holidays have a strict No Schoolies Policy. Kerleys reserves the right to cancel a booking where the group of guests are school leaving age. If properties are found to be occupied by a group of tenants with no suitable supervision, Kerleys reserves the right to terminate the rental and request that the tenants vacate the premises immediately without any refund to the tenant. Please note Kerleys participate in the ‘Bad Books’ register, any breaches of our rental terms and conditions will results in the tenants details being lodged with the register.

When I book my accommodation, do I have to pay a deposit?

A 50% deposit will confirm your booking, with the balance due 1 month prior to your arrival unless it’s a last minute booking.

When do I have to pay the balance of my accommodation?

The balance of your accommodation is due 1 month prior to your arrival where applicable.

What is your cancellation policy?

We understand that circumstances can change and bookings may need to be changed or cancelled. All monies paid are non-refundable unless the property can be re booked for the same rental period. Then the rent will be refunded minus a $100.00 cancellation and administration fee. In non-Peak rental times, the option of a “rain check” may be offered.

Do you take a security bond?

We don’t take a bond but require a valid credit card prior to the commencement of your rental. If the property is found to have not been left to a satisfactory standard and/or any damage or breakages have occurred, then the cost of reinstating the property via professional cleaner and or trades people, will be passed on to the tenant – via charging of the credit card.

What is the distance to Point Lonsdale/Queenscliff from Melbourne?

From Melbourne CBD, the distance to Point Lonsdale is approximately 104 kilometres (Queenscliff is 108km), taking around 90 minutes by car.

How can I get to Point Lonsdale/Queenscliff?

If driving from Melbourne, you would take the M1 and then the Bellarine Hwy (B110) If flying into Avalon airport, Sky Bus runs an affordable and comfortable direct service between Geelong and Avalon Airport, and a door to door service for those who require it or require transport to/from the Bellarine Peninsula. For more information visit Daily V/line trains and bus services operate from Southern Cross Station. Buses also operate daily from Geelong & Bendigo. Feel free to call us If you would like assistance planning your best route to Point Lonsdale or Queenscliff.

What time can I check into my accommodation?

All Kerleys Coastal Holidays properties have a 3pm check-in.

What if I arrive earlier, can I check in early?

It is not always possible to accommodate early check-ins. The best way to guarantee an early check-in is to book and pay for the property for the night before.

Where do I collect the keys from?

All keys are collected from our Point Lonsdale Office at 101 Point Lonsdale Road, Point Lonsdale (next to the Post Office). Our Booking Confirmation Letter will re-confirm the key collection point.

What are our office hours?

Our office hours are Mon – Fri 9:00am-5.00pm, Sat 9:00am-3.00pm (closed Sunday and Public Holidays). When returning property keys outside of these hours, we have a convenient and secure key drop located at our Point Lonsdale office.

What if I’m arriving out of hours?

If you’re arriving after business hours, please inform our office ASAP to prearrange an after-hour key collection.

What time is check out?

All Kerleys Coastal Holidays properties have a 10 am check-out. When returning property keys outside of business hours, we have a convenient and secure key drop located at our Point Lonsdale office.

Is bedding provided?

Doonas with Doona covers and pillows will be supplied, but you will need to bring your own linen including: – sheets (top and bottom sheet) – pillowcase – towels – bathmats – hand towels – face washers – tea towels. If you wish to hire linen, contact our office with substantial notice and we will provide a contact for you.

What do I need to bring?

LINEN You will need to bring sheets (top and bottom sheet), pillowcases, towels, bathmats, hand towels, face washers & tea towels. Doonas with Doona covers and pillows will be supplied. If you wish to hire, contact our office with substantial notice and we will provide a contact for you. AMENITIES Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, you may need to bring extras of these supplies depending upon your length of stay. FIREWOOD Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you. Fireplaces are always to be operated efficiently. PANTRY ITEMS As a general rule, pantry items are NOT provided. Many properties offer a selection of stocked items to get you going but please do not expect these.

Are we allowed to have extra guests stay for a night or two?

If the number of guests does not exceed the total number of people the property sleeps that is fine.

Is smoking permitted.

All properties have a strict “No Smoking inside the premises” policy.

What if the house is not clean on arrival?

The property you are visiting is professionally cleaned prior to your arrival. If it doesn’t feel this way, let us know right away and we will investigate it straight away.

What if something breaks during my stay?

We understand that accidents can happen but we ask all tenants to report any damages or breakages as soon as possible. If the damage or breakage is significant, we may need to charge your credit card to fix or replace the item.

Do we have to clean the property before we leave?

No – we simply ask that you leave your accommodation in a neat and tidy condition, with dishes washed and dried and furniture returned to its original position. BBQ must also be cleaned if used during your stay. This will save you paying any additional cleaning fees.

What if the house is not left clean on our departure?

You may incur additional cleaning charges if there is excessive mess.

Are pets allowed inside pet friendly properties?


How do I rebook this property for next year, i.e. Christmas and or School holidays etc?

All return guests need to email requesting to re book for the following year. All bookings will be managed back of house before the calendars are open to the public. We suggest people do this upon checkout. Bookings can be made 9 months in advance online where the property is available.

What if we leave something behind?

Contact our office and we will endeavour to retrieve the item for you and return to you, either by Australia Post or via an alternative arrangement made with you.