How do I make a booking?
You have several options, but the easiest and most cost efficient is to book online. Our secure website, kerleyscoastalholidays.com.au is simple to navigate and you can book your chosen property in a matter of minutes. If you’re more comfortable talking to one of our friendly and knowledgeable staff members, you can call them on +61 3 5258 4100 and they’ll take care of all your booking needs and provide any information you require.
Do you accept 1-night bookings?
No. All bookings have a minimum stay requirement of 2 Nights. During the peak summer period, almost all properties may have a minimum of 7 nights.
With no credit card, how will I pay?
We can accept an EFT transfer to our bank account. For security purposes however, you will need a valid credit card at time of check-in. Just call our office on +61 3 5258 4100 to obtain our bank account details.
Do you accept Schoolies bookings?
Kerleys Coastal Holidays have a strict No Schoolies Policy. Kerleys reserves the right to cancel a booking where the group of guests are school leaving age. If properties are found to be occupied by a group of tenants with no suitable supervision, Kerleys reserves the right to terminate the rental and request that the tenants vacate the premises immediately without any refund to the tenant. Please note Kerleys participate in the ‘Bad Books’ register, any breaches of our rental terms and conditions will result in the tenants’ details being lodged with the register.
When I book my accommodation, do I have to pay a deposit?
A 50% deposit will confirm your booking, with the balance due 1 month prior to your arrival unless it’s a last minute booking.
When do I have to pay the balance of my accommodation?
The balance of your accommodation is due 1 month prior to your arrival where applicable.
What is your cancellation policy?
We understand that circumstances can change and bookings may need to be changed or cancelled. All monies paid are non-refundable unless the property can be rebooked for the same rental period. Then the rent will be refunded minus a $100.00 cancellation and administration fee. In non-peak rental times, the option of a “rain check” may be offered.
Do you take a security bond?
A Bond Pre Authorisation is required for every booking with Kerleys Coastal Holidays. The bond is held in the form of a ‘pending payment’ on the primary guest’s credit card. Valid credit cards details (VISA or Mastercard only) must be provided where indicated on the online check-in form. The bond amount will be automatically released by the issuing bank, given the property is left in the same condition as upon arrival and there are no extra cleaning fees required.
What is the distance to Point Lonsdale/Queenscliff from Melbourne?
From Melbourne CBD, the distance to Point Lonsdale is approximately 104 kilometres (Queenscliff is 108km), taking around 90 minutes by car.
How can I get to Point Lonsdale/Queenscliff?
If driving from Melbourne, you would take the M1 and then the Bellarine Hwy (B110). If flying into Avalon airport, Sky Bus runs an affordable and comfortable direct service between Geelong and Avalon Airport, and a door to door service for those who require it or require transport to/from the Bellarine Peninsula. For more information visit https://www.avalonairport.com.au/getting-to-avalon/bus-transfers#GEELONG. Daily V/Line trains and bus services operate from Southern Cross Station. Buses also operate daily from Geelong & Bendigo. Feel free to call us if you would like assistance planning your best route to Point Lonsdale or Queenscliff.